Hopnest Privacy Policy

Last updated: June 3, 2026

This privacy policy explains how Hopnest IT Solutions Private Ltd. collects, uses, and protects information when you use the Hopnest app, website, travel guide, stay discovery pages, or enquiry forms.

Information we collect

• Contact details you submit, such as name, phone number, WhatsApp number, or email address.
• Trip enquiry details, such as destination, travel dates, guest count, stay preferences, and notes.
• Basic app, device, browser, and usage information used to operate, secure, and improve Hopnest services.
• Location-based destination or listing data only when required to show nearby places, stays, or travel information.

How we use information

• To respond to travel, stay, destination, or concierge enquiries.
• To show relevant destinations, places to visit, stays, tags, and local travel information.
• To improve app performance, website reliability, customer support, and service quality.
• To prevent misuse, protect users, and comply with legal obligations.

Sharing information

We do not sell personal information. We may share relevant enquiry details with trusted stay partners, service providers, or support tools only when needed to respond to your request, arrange travel support, operate our services, or meet legal requirements.

Data retention

We keep enquiry and contact information only as long as needed for customer support, service operations, safety, accounting, dispute resolution, or legal compliance. You can request deletion of eligible personal data from our account and data deletion page.

Account and data deletion

Hopnest does not require customers to create an app account for browsing destinations or listings. If you previously created an account or submitted a travel enquiry, you can request deletion here: Account and data deletion request.

Children

Hopnest is intended for general travel discovery and is not directed to children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where required.

Contact

Email: support@hopnest.in
WhatsApp: +91 90741 53115