Privacy Policy

Last updated on: 04-06-2025

1. Company Information

Name: Hopnest IT Solutions Private Limited
Registered Address: 10/G, Ward 14, Karthika Building, Njalookara PO, Ernakulam, Kerala, 683576
Email: hi@hopnest.in
Website: www.hopnest.in

CIN: U62013KL2024PTC091140

2. Purpose and Nature of Our Services

Hopnest is a travel guide platform that helps users explore verified stays, experiences, rentals, and tourism-related services across Kerala. We focus on mood-based discovery, community-driven submissions, and helping travelers connect directly with local service providers.

3. Data We Collect

We may collect and process the following user information:

  • Name and email address (upon registration)
  • Optional phone numbers
  • Profile data from Google or Facebook sign-in
  • User-submitted content (e.g., suggested destinations)
  • Subscription status and purchase receipts via RevenueCat
  • Location data (only when necessary for core features)

4. How We Use Your Data

We use your data to:

  • Authenticate users and personalize the app experience
  • Share contact information with verified hosts when users request direct connection
  • Enable Pro subscription features
  • Improve the app’s functionality and performance
  • Communicate service-related updates

Data is securely stored using Google Firebase, and subscription information is managed via RevenueCat. Only authorized staff can access user data, under strict confidentiality.

5. Cookies and Tracking

We use cookies and tracking tools from third-party services like Google Analytics and Meta (Facebook) to monitor usage patterns and improve our marketing. These platforms may set their own cookies when you interact with our site or app.

6. User Rights

As a user, you have the right to:

  • Access and update your personal data
  • Delete your account and associated data
  • Withdraw consent or change permissions
  • Contact us for any privacy-related issues

To do so, please email us at hi@hopnest.in.

7. Data Security

We rely on industry-standard tools like Firebase Authentication and Firestore Database to store and protect your data. In the unlikely event of a data breach, affected users will be notified promptly via email.

8. Third-Party Services We Use

  • Google & Facebook: Social sign-in
  • RevenueCat: Subscription and purchase management
  • Google Analytics: Usage and behavior analysis
  • Google Maps: Location-based navigation

Data shared with these services is governed by their respective privacy policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Users will be notified through in-app alerts or email whenever significant changes are made.

10. Legal Compliance

Hopnest complies with applicable Indian data protection laws and guidelines related to user data handling, storage, and transfer.

11. Contact Information

If you have any questions, concerns, or requests about this policy, please contact:
📧 hi@hopnest.in

12. Consent Mechanism

By using the Hopnest app, you agree to this Privacy Policy and consent to the collection and use of your data as described above. You may withdraw consent at any time by deleting your account or contacting us.

Thank you for trusting Hopnest. We are committed to keeping your data secure and providing transparency in how we use your information.